At Prexalonnrozvort, we are committed to ensuring your complete satisfaction with our interior styling services and products. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds for both services and physical products purchased through our company.
1. Service Returns and Refunds
Our interior styling services are customized and tailored to your specific needs and preferences. Due to the personalized nature of our services, the following policies apply:
Consultation Services
Consultation fees are non-refundable once the consultation has been completed. However, if you need to reschedule a consultation, please contact us at least 48 hours in advance, and we will work with you to find an alternative date.
- Cancellations made more than 48 hours before the scheduled consultation: Full refund
- Cancellations made 24-48 hours before the scheduled consultation: 50% refund
- Cancellations made less than 24 hours before the scheduled consultation: No refund
- Completed consultations: Non-refundable
Design Services
Design fees are non-refundable once design work has commenced and initial concepts have been presented to you. We work closely with you throughout the design process to ensure your satisfaction, and we will make reasonable revisions to meet your expectations.
- If you are not satisfied with the initial design concepts, we will work with you to make revisions at no additional charge
- If you decide to cancel the project after design work has begun, design fees are non-refundable
- If we are unable to deliver the agreed-upon design services due to circumstances beyond our control, a prorated refund may be considered
Installation Services
Once installation is complete, services are considered delivered and non-refundable. However, if you encounter any issues with the installation, please contact us immediately, and we will work to resolve the problem at no additional cost to you.
2. Product Returns and Exchanges
For physical products purchased through Prexalonnrozvort, the following return and exchange policies apply:
Standard Products
Most standard products can be returned or exchanged within 30 days of delivery, provided they are in their original condition, unused, and in their original packaging.
- Return Window: 30 days from the date of delivery
- Condition: Items must be unused, in original condition, and in original packaging
- Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect
- Refund Processing: Refunds will be processed within 10-14 business days after we receive and inspect the returned item
Custom and Made-to-Order Items
Custom and made-to-order items, including custom furniture, bespoke pieces, and personalized items, are non-refundable and non-returnable unless they are defective or do not match the specifications agreed upon in writing.
- Custom items are created specifically for you and cannot be resold
- If a custom item is defective or does not meet agreed specifications, we will repair or replace it at no additional cost
- Changes to custom orders after production has begun may incur additional charges
Sale and Clearance Items
Items purchased during sales or from clearance sections are final sale and cannot be returned or exchanged unless they are defective.
3. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately within 7 days of delivery. We will arrange for replacement, repair, or full refund at no additional cost to you.
- Please provide photos of the defect or damage when contacting us
- We may request that you return the item for inspection
- If a replacement is provided, we will cover all shipping costs
- If a refund is issued for a defective item, we will cover return shipping costs
4. How to Initiate a Return
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at info@prexalonnrozvort.world or call us to request a return authorization
- Provide Information: Include your order number, item description, and reason for return
- Receive Authorization: We will provide you with a Return Authorization (RA) number and return instructions
- Package Item: Package the item securely in its original packaging, if possible
- Ship Item: Ship the item to the address provided with your RA number clearly visible on the package
- Track Return: Keep your shipping receipt and tracking number for your records
5. Refund Processing
Once we receive and inspect your returned item, we will process your refund according to the following timeline:
- Inspection Period: 3-5 business days after we receive the item
- Refund Processing: 10-14 business days after approval
- Refund Method: Refunds will be issued to the original payment method used for the purchase
- Credit Card Refunds: May take 1-2 additional business days to appear on your statement
6. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Custom and made-to-order items (unless defective)
- Sale and clearance items
- Items that have been used, damaged, or altered by the customer
- Items returned without original packaging or missing parts
- Digital products and downloadable content
- Gift cards and store credits
- Items returned after the 30-day return window
7. Exchanges
We are happy to exchange items for a different size, color, or style, subject to availability. Exchanges are subject to the same return policy terms and conditions.
- Exchanges must be requested within 30 days of delivery
- Items must be unused and in original condition with tags attached
- If the exchange item is of higher value, you will be charged the difference
- If the exchange item is of lower value, you will receive a refund for the difference
- Shipping costs for exchanges are the responsibility of the customer
8. Store Credits
In some cases, we may offer store credit instead of a refund. Store credits:
- Do not expire
- Can be used for any future purchase
- Cannot be redeemed for cash
- Are non-transferable
9. International Returns
For international orders, return shipping costs are the responsibility of the customer. Customs duties and taxes paid on the original order are non-refundable. Please contact us before returning international orders to ensure proper handling.
10. Disputes and Resolution
If you have any concerns about a return or refund, please contact us immediately. We are committed to resolving any issues fairly and promptly. If we cannot reach a satisfactory resolution, you may be entitled to dispute resolution through your payment provider or local consumer protection agency.
11. Changes to This Policy
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our return and refund practices.
12. Contact Us
If you have any questions about this Return Policy or need to initiate a return, please contact us:
- Email: info@prexalonnrozvort.world
- Phone: +353 1 234 5678
- Address: 15 Design Street, Dublin 2, Ireland
- Business Hours: Monday - Friday: 9:00 AM - 6:00 PM, Saturday: 10:00 AM - 4:00 PM